2012
Dec 30
Tweet So at this time of year it’s often good to take a little time out to reflect on the year gone by. The good the bad and the ugly. As well as taking a look at how to change the things that didnt work this year for the coming year. For the past few years I have asked Duncan Bannatyne for his thoughts about small business and the coming year. Well this year his quote is quite...
Communication and Customer Service
Nov 24
Tweet To my mind customer service is all about communication. This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels. That is customer-facing as well as (for want of a better word) internally. Our clients clearly believe in communication. They want their calls answered rapidly in a...
Guest Blog Post from Graham Frost
Nov 08
Tweet A Moral Tale for Business My to-do list this morning involved calling a number of small business owners that I already know. I used the numbers that they have listed on their profiles on the 4Networking.biz website – I was calling them to follow up on conversations we had recently had at networking meetings. The first call went straight to an answering machine that had a bit of a...
You just don’t know what you don’t know.
Oct 21
Tweet Well you don’t do you. The statement sounds a bit philosophical doesn’t it. But actually it is pretty logical. If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers? See you didn’t know, that you didn’t know that, before you read that did you? [Of...
Two Global Brands – One Big Difference
Oct 19
Tweet It’s fair to say that on this last trip to the USA we have done some travelling. We have changed plans which has involved plenty of driving and changing hotel reservations. We have experienced the most excellent customer service. However at the time of writing we are sat at San Diego Airport, willing the airline we are travelling with to give us an update. On when we might expect an...
Talking ‘Cold Callers’ with Mark and Ian
Sep 07Mp3 file
Tweet From the Business Hub Radio Show – Broadcast 28th August 2011. Talking Cold Callers with Mark and Ian – The good the bad and the downright...
Sales calls, cold callers, recorded calls and auto diallers.
Aug 24
Tweet Love them? Don’t you just LOVE them? So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered with it.) They will then go on to ask for ‘The Managing Director.’ (Annoying when they are not calling a Limited Company.)...
Bill’s, Customer Service Done Right!
Aug 08
Tweet I rarely post personal experience type posts on my blog. However felt that this experience was worthy of being posted. Simply because I was impressed. My husband and I were in Cambridge on Saturday morning and decided that t might be nice to grab a late breakfast at Bill’s. For the uninitiated this is a quirky restaurant / shop that has taken over the building that used to house...
Recent Comments