Emma FryerThe "Answer It" SuperBlog
Answer-it
Answer-it was concieved late in 2006, born of the frustration of not being able to speak to people at various companies on the telephone.
Being from a sales orientated and customer service background it was also glaringly obvious that this Tele PA service was one that many business could benefit from.
Getting SME’s out of the rut of working in the business and enable them to work on their business by supporting them in answering the phone for them. Taking off the pressure, freeing them from the burden and fear of missing a call, that vital order or enquiry or that all important sale.
Doing more than just acting as a human answerphone. Acting as the conscientious employee, taking a message, giving information, taking orders, bookings and sales leads. Doing what a great receptionist should be doing and what a voice mail simply cannot.
The ethos of Answer-it has and always will be to help and support small business in growth by taking away the pressure of the ringing phone, and making the telephone work harder for SME’s
Without 'Answer-it' your business telephone might only be this effective.
- Interruptions / Attention Management
- Time Management
- CRASH Test your Customer Service
- Small Business Week – PRESS RELEASE
- It Ain’t What you do…
- Twitter Weekly Updates for 2010-08-30
- Voicemail Vs Telephone Answering Service
- Customer Service – ‘Should you get what you pay for?’
- Perfection
- Networking – My Thoughts
- Jacqui Kemp Says:
I know that I have missed calls in the past and people calling me who have not left messages on my v...
- Julian Lewis Says:
I would always rather speak to a person, agreed, but we dont live in an ideal world, thats all I am ...
- emma-fryer.com Says:
Hi Julian - and Thanks for your comment. I totally agree with you that there can be an issue with re...
- Julian Lewis Says:
Voicemail is only as good as the people who use it. I dont mind leaving a voicemail if I know tha...
- Ann Hawkins Says:
Just had another thought on this and that's about consistency. As you say Emma, its important that y...
- Ann Hawkins Says:
Emma, you're so right! Only last week I was so keen to point out the differences between various net...
- Ken Seymour Says:
Interesting post, due to work, I am a bit of perfectionist - self confessed, but then computers need...
- Gary Dickenson Says:
Interesting post Emma. I freely admit that I seek perfection for our reputation and what we deliver....
- Katherine Connolly Says:
Interesting thoughts on perfection there Emma - I like how you relate it back to customers' needs an...
- Ann Hawkins Says:
Great post Emma. Perfectionism is a trait that often trips business owners up. As well as being a gr...
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