Communication and Customer Service

Communication and Customer Service

Nov 24

Tweet To my mind customer service is all about communication.  This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels.  That is customer-facing as well as (for want of a better word) internally. Our clients clearly believe in communication.  They want their calls answered rapidly in a...

Guest Blog Post from Graham Frost

Guest Blog Post from Graham Frost

Nov 08

Tweet A Moral Tale for Business My to-do list this morning involved calling a number of small business owners that I already know. I used the numbers that they have listed on their profiles on the 4Networking.biz website – I was calling them to follow up on conversations we had recently had at networking meetings. The first call went straight to an answering machine  that had a bit of a...

When Disaster Strikes!

When Disaster Strikes!

Dec 23

Tweet This blog post has been inspired by recent events for a number of Answer-it clients.   If….. Rudyard Kipling famously wrote in his opening lines of ‘If’ ‘If you can keep your Head when all about you, Are losing theirs.’  We like to think that when the worst happens Answer-it offers a life line and helps to keep you and your business afloat in the interim until...

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