CRASH Test your Customer Service
Jun 15
Tweet Would your business survive a CRASH Test in customer service? Contactability As a business are you contactable. Can customers reach you when they need something? Or do they leave a voice mail or have to dial one of the many numbers listed on your business card? Reliabilty Can your customers rely on you for consistent service? Surely this is the key to turning them into advocates...
Perfection
May 20
Tweet What is perfection, and how do we achieve it? Being or aspiring to be perfect seems to be very important to some people, including me. I was happily Tweeting away when I caught sight of a tweet from a very wise lady in response to someone else I follow. (She knows who she is!) It literally stopped me in my tracks and made me think. If I am striving for perfection, whose perfection am I...
Interruptions / Attention Management
Feb 10
Tweet Getting this blog post written has proved a reasonable challenge, in the best tradition of cliché I have wrestled with many interruptions! All of us are bombarded with interruptions on a day to day basis and with the rise of portable technology it seems there are fewer places, if any to escape to. Email, phones ringing, instant messages, pagers and sms alerts are just some of the...
2010 New Year, and New Decade.
Jan 04Tweet So 2010 is upon us and the pressure is on for resolutions. So aside from the usually, lose weight, be more healthy personal New Year resolutions, have you made any for business? Personally I have a few in mind that use words like ‘target’ and ‘focus,’ having had a brief chat with Dragons Den Rachel Elnaugh by the power of Twitter. It may be that what she had to say resound through not...
Guest Post ‘If you snooze you loose!’ By Richard White
Dec 03Tweet If you snooze you loose Sarah was looking for a copywriter to help with her website. She had asked her friends and had got a list of people to call. Now Sarah was working through the list and started to get really frustrated. Call after call resulted in a very polite voice mail message. Like so many other people, Sarah hated to leave a message. What is more, the recordings were so bad she...
What’s That? or How Does That Work?
Nov 12
Tweet ‘What’s that? or How does that work?’ When I meet people at various events and networking meetings, they invariably ask what I do. When I tell them about ‘Answer it’ a Tele PA / Telephone Answering Service. These are the 1st questions I get asked. So I thought as it was such a popular question, I would attempt to answer it here on my blog. Essentially Answer it takes telephone calls for...
Small Business Week – PRESS RELEASE
Oct 20Tweet Answer it, Cambridgeshire based Tele PA – Telephone Answering Service Is offering the 1st 5 small businesses to contact them a free month of their service. As part of Small Business Week (Starting 19th October) The service supports all sizes of business but is particularly helpful to small business in key areas of time management, customer service and growth. By taking telephone calls...
Customer Service – ‘Should you get what you pay for?’
Aug 24Tweet Customer Service – ‘Should you get what you pay for?’ Do you expect outstanding customer service regardless of the amount you have paid for a product or service? Or are you fully accepting that by paying a little bit less you know you are compromising on service. Would you rather pay a fraction more to know that the service you are going to receive will be much better and...
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