At The Helm – Aye Aye Captain!
Mar 28
Tweet At the Helm of your Business? It’s a term many of us are familiar with ‘Being at the Helm’ but what does it mean to you? To me it meant being in charge and responsible for my business, driving, steering and navigating my business’ (galleon / ship / boat / aircraft carrier!) course. I was wrong. I recently asked the question on Twitter and as always got a wonderful amount of varied...
Networking – Further Thoughts
Feb 14
Tweet Serial Networker I make no secret of the fact that I am a serial Networker and why should I. My networking has given me many advantages. I have made some amazing contacts throughout the course of my networking, that haven’t just been useful to me but others I have met and certainly to Answer-it clients. A recent networking event made me stop in my tracks and think. I was introduced to...
Lights, Camera, 2011!
Dec 31
Tweet The Wasteland of Abandoned Ideas and Ideals New year resolutions, you know the how they go. Make them on New Year’s eve and before the end of the first week of January they are left in the wasteland of abandoned ideals and ideas. So this year rather than making resolutions, I have been looking back over notes I have made while listening / reading inspirational speakers or business...
When Disaster Strikes!
Dec 23
Tweet This blog post has been inspired by recent events for a number of Answer-it clients. If….. Rudyard Kipling famously wrote in his opening lines of ‘If’ ‘If you can keep your Head when all about you, Are losing theirs.’ We like to think that when the worst happens Answer-it offers a life line and helps to keep you and your business afloat in the interim until...
What a Waste of Time Money and Effort!
Nov 04
Tweet So you have a brilliant website for your business. I bet you spent a long time and a lot of effort getting it just right and consulting with designers and experts making sure it communicates all the right messages to your prospective clients and indeed to your existing clients. If I was to look at your website I am sure that there would be some great calls to action and your...
Viva Outstanding Customer Service
Oct 25
Tweet Welcome to Lovely Las Vegas We have recently been on Holiday to one of my favourite haunts, Las Vegas. We love Las Vegas, we love the hotels and the service provided by them. This trip however proved a little dissapointing in the ‘customer service’ section. Having booked a very nice hotel (at a good rate!) and having had a good look round on other trips to Sin City this...
Telephone Answering Service Vs Auto Attendant (Press 1 then # to continue…..)
Aug 12
Tweet Auto Attendant – Your Thoughts I recently started asking people for the their thoughts about ‘telephone auto attendants.’ You know the ones, you either have to press a series of buttons and listen to seemingly never ending menus, if it is a really fancy system you can speak to the robot and it is meant to recognise what you need. More than likely it can’t...
Voicemail Vs Telephone Answering Service
Jun 29
Tweet Is it just me? I recently had an ‘is it just me’ moment. My ‘is it just me’ moment was about voicemail. I really dislike voicemail, I don’t like leaving it and I don’t like receiving it. I had to wonder if this was an irrational moment and whether anyone else felt the same way. Research shows that only 1 in 5 people will leave voice mail and the...
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