More Than Just Taking a Message.

More Than Just Taking a Message.

Feb 16

Tweet I often attend networking meetings where my clients speak about the Answer-it service to other people (usually when introducing me to someone.)  I quite often hear them say ‘they do more than just taking a message.’  Being on the inside it has made me stop and think about what we actually do beyond the mechanics of simply answering the phone on behalf of our clients and relaying a message...

Just one moment I’ll try to connect you……

Just one moment I’ll try to connect you……

Feb 03

Tweet ‘Call Forwarding ‘ or ‘Patching’ is something we at ‘Answer-it’ get asked about…. This is something that we sometimes get asked about. Yes we can do this for our clients.  However following the old adage ‘Just because you can doesn’t mean you should.’  The following is why. If you are using a service such as ours and your calls have been diverted...

2012

2012

Dec 30

Tweet So at this time of year it’s often good to take a little time out to reflect on the year gone by.  The good the bad and the ugly. As well as taking a  look at how to change the things that didnt work this year for the coming year. For the past few years I have asked Duncan Bannatyne for his thoughts about small business and the coming year.  Well this year his quote is quite...

Communication and Customer Service

Communication and Customer Service

Nov 24

Tweet To my mind customer service is all about communication.  This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels.  That is customer-facing as well as (for want of a better word) internally. Our clients clearly believe in communication.  They want their calls answered rapidly in a...

Guest Blog Post from Graham Frost

Guest Blog Post from Graham Frost

Nov 08

Tweet A Moral Tale for Business My to-do list this morning involved calling a number of small business owners that I already know. I used the numbers that they have listed on their profiles on the 4Networking.biz website – I was calling them to follow up on conversations we had recently had at networking meetings. The first call went straight to an answering machine  that had a bit of a...

You just don’t know what you don’t know.

You just don’t know what you don’t know.

Oct 21

Tweet Well you don’t do you.  The statement sounds a bit philosophical doesn’t it.  But actually it is pretty logical.  If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers?  See you didn’t know, that you didn’t know that, before you read that did you? [Of...

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