Guest Blog Post from Graham Frost
Nov 08
A Moral Tale for Business My to-do list this morning involved calling a number of small business owners that I already know. I used the numbers that they have listed on their profiles on the 4Networking.biz website – I was calling them to follow up on conversations we had recently had at networking meetings. The first call went straight to an answering machine that had a bit of a...
You just don’t know what you don’t know.
Oct 21
Well you don’t do you. The statement sounds a bit philosophical doesn’t it. But actually it is pretty logical. If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers? See you didn’t know, that you didn’t know that, before you read that...
Two Global Brands – One Big Difference
Oct 19
It’s fair to say that on this last trip to the USA we have done some travelling. We have changed plans which has involved plenty of driving and changing hotel reservations. We have experienced the most excellent customer service. However at the time of writing we are sat at San Diego Airport, willing the airline we are travelling with to give us an update. On when we might expect an aircraft...
Sales calls, cold callers, recorded calls and auto diallers.
Aug 24
Love them? Don’t you just LOVE them? So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered with it.) They will then go on to ask for ‘The Managing Director.’ (Annoying when they are not calling a Limited...
Bill’s, Customer Service Done Right!
Aug 08
I rarely post personal experience type posts on my blog. However felt that this experience was worthy of being posted. Simply because I was impressed. My husband and I were in Cambridge on Saturday morning and decided that t might be nice to grab a late breakfast at Bill’s. For the uninitiated this is a quirky restaurant / shop that has taken over the building that used to house...
Customer Service and Customer Experience
Aug 05
Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new terminology. ...
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