Communication and Customer Service

Communication and Customer Service

Nov 24

To my mind customer service is all about communication.  This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels.  That is customer-facing as well as (for want of a better word) internally. Our clients clearly believe in communication.  They want their calls answered rapidly in a...

Small Business Week – PRESS RELEASE

Small Business Week – PRESS RELEASE

Oct 20

Answer it,  Cambridgeshire based Tele PA – Telephone Answering Service Is offering the 1st  5 small businesses  to contact them a free month of their service.  As part of Small Business Week (Starting 19th October) The service supports all sizes of business but is particularly helpful to small business in key areas of time management, customer service and growth. By taking telephone calls...

Customer Service – ‘Should you get what you pay for?’

Customer Service – ‘Should you get what you pay for?’

Aug 24

Customer Service – ‘Should you get what you pay for?’ Do you expect outstanding customer service regardless of the amount you have paid for a product or service? Or are you fully accepting that by paying a little bit less you know you are compromising on service. Would you rather pay a fraction more to know that the service you are going to receive will be much better and you...