Answer-it is 5 Years Old! With a Special Offer.
Mar 30
Tweet It’s hard to believe we are celebrating our 5th Birthday! It is shocking how fast 5 years has flown by. It is even more amazing that online statistics state that 95% of businesses fail within the first 5 years. We count ourselves among the 5% of survivors and having started up mid recession we are quite proud of our achivement. The 5% Club! To celebrate our 5th Birthday and a pat...
More Than Just Taking a Message.
Feb 16
Tweet I often attend networking meetings where my clients speak about the Answer-it service to other people (usually when introducing me to someone.) I quite often hear them say ‘they do more than just taking a message.’ Being on the inside it has made me stop and think about what we actually do beyond the mechanics of simply answering the phone on behalf of our clients and relaying a message...
Just one moment I’ll try to connect you……
Feb 03
Tweet ‘Call Forwarding ‘ or ‘Patching’ is something we at ‘Answer-it’ get asked about…. This is something that we sometimes get asked about. Yes we can do this for our clients. However following the old adage ‘Just because you can doesn’t mean you should.’ The following is why. If you are using a service such as ours and your calls have been diverted...
2012
Dec 30
Tweet So at this time of year it’s often good to take a little time out to reflect on the year gone by. The good the bad and the ugly. As well as taking a look at how to change the things that didnt work this year for the coming year. For the past few years I have asked Duncan Bannatyne for his thoughts about small business and the coming year. Well this year his quote is quite...
Communication and Customer Service
Nov 24
Tweet To my mind customer service is all about communication. This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels. That is customer-facing as well as (for want of a better word) internally. Our clients clearly believe in communication. They want their calls answered rapidly in a...
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