Two Global Brands – One Big Difference
Oct 19
Tweet It’s fair to say that on this last trip to the USA we have done some travelling. We have changed plans which has involved plenty of driving and changing hotel reservations. We have experienced the most excellent customer service. However at the time of writing we are sat at San Diego Airport, willing the airline we are travelling with to give us an update. On when we might expect an...
Sales calls, cold callers, recorded calls and auto diallers.
Aug 24
Tweet Love them? Don’t you just LOVE them? So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered with it.) They will then go on to ask for ‘The Managing Director.’ (Annoying when they are not calling a Limited Company.)...
Bill’s, Customer Service Done Right!
Aug 08
Tweet I rarely post personal experience type posts on my blog. However felt that this experience was worthy of being posted. Simply because I was impressed. My husband and I were in Cambridge on Saturday morning and decided that t might be nice to grab a late breakfast at Bill’s. For the uninitiated this is a quirky restaurant / shop that has taken over the building that used to house...
Customer Service and Customer Experience
Aug 05
Tweet Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new...
MAGPAS saving lives night and day
Aug 03Tweet This is why Answer it is proud to support MAGPAS
0800 / 0845 / 0870 / 01 / 02 / 03 and any other variation of the same….
Jul 20
Tweet We don’t get asked a lot, but we do get asked sporadically about 0800’s and other numbers and supplying phone numbers. Now there is some debate about 0845 – 0870 and non geographic Vs Geographic phone numbers. But that is for a different blog post. In short we don’t supply these phone numbers. Plenty of companies in our field do. Let’s face it...
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