Telephone Answering Service Vs Auto Attendant (Press 1 then # to continue…..)
Aug 12
Tweet Auto Attendant – Your Thoughts I recently started asking people for the their thoughts about ‘telephone auto attendants.’ You know the ones, you either have to press a series of buttons and listen to seemingly never ending menus, if it is a really fancy system you can speak to the robot and it is meant to recognise what you need. More than likely it can’t...
Voicemail Vs Telephone Answering Service
Jun 29
Tweet Is it just me? I recently had an ‘is it just me’ moment. My ‘is it just me’ moment was about voicemail. I really dislike voicemail, I don’t like leaving it and I don’t like receiving it. I had to wonder if this was an irrational moment and whether anyone else felt the same way. Research shows that only 1 in 5 people will leave voice mail and the...
CRASH Test your Customer Service
Jun 15
Tweet Would your business survive a CRASH Test in customer service? Contactability As a business are you contactable. Can customers reach you when they need something? Or do they leave a voice mail or have to dial one of the many numbers listed on your business card? Reliabilty Can your customers rely on you for consistent service? Surely this is the key to turning them into advocates...
Perfection
May 20
Tweet What is perfection, and how do we achieve it? Being or aspiring to be perfect seems to be very important to some people, including me. I was happily Tweeting away when I caught sight of a tweet from a very wise lady in response to someone else I follow. (She knows who she is!) It literally stopped me in my tracks and made me think. If I am striving for perfection, whose perfection am I...
Interruptions / Attention Management
Feb 10
Tweet Getting this blog post written has proved a reasonable challenge, in the best tradition of cliché I have wrestled with many interruptions! All of us are bombarded with interruptions on a day to day basis and with the rise of portable technology it seems there are fewer places, if any to escape to. Email, phones ringing, instant messages, pagers and sms alerts are just some of the...
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