Communication and Customer Service
Nov 24
To my mind customer service is all about communication. This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels. That is customer-facing as well as (for want of a better word) internally. Our clients clearly believe in communication. They want their calls answered rapidly in a...
Guest Blog Post from Graham Frost
Nov 08
A Moral Tale for Business My to-do list this morning involved calling a number of small business owners that I already know. I used the numbers that they have listed on their profiles on the 4Networking.biz website – I was calling them to follow up on conversations we had recently had at networking meetings. The first call went straight to an answering machine that had a bit of a...
You just don’t know what you don’t know.
Oct 21
Well you don’t do you. The statement sounds a bit philosophical doesn’t it. But actually it is pretty logical. If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers? See you didn’t know, that you didn’t know that, before you read that...
Two Global Brands – One Big Difference
Oct 19
It’s fair to say that on this last trip to the USA we have done some travelling. We have changed plans which has involved plenty of driving and changing hotel reservations. We have experienced the most excellent customer service. However at the time of writing we are sat at San Diego Airport, willing the airline we are travelling with to give us an update. On when we might expect an aircraft...
Talking ‘Cold Callers’ with Mark and Ian
Sep 07Mp3 file
From the Business Hub Radio Show – Broadcast 28th August 2011. Talking Cold Callers with Mark and Ian – The good the bad and the downright dreadful!
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