Twitter Weekly Updates for 2010-08-30

Posted: August 30, 2010 at 11:06 pm | Tags: Tweets

@RidgewayAudi Glad to hear it! in reply to RidgewayAudi #
@AnnHawkins So are you going to show us? in reply to AnnHawkins #
@AnnHawkins Like the hat! in reply to AnnHawkins #
@PAHAccounting Did you see our blog post about Voicemail Vs Telephone Answering Service? http://bit.ly/cRb2eY in reply to PAHAccounting #
@graemehuttley Very clever! in reply to graemehuttley #
@AdamBFernandes Glad to hear it! (Cambridge?) in reply to AdamBFernandes #
@MotoringLawyer Oh Dear – is she trying again? in reply to MotoringLawyer #
@RachelElnaugh But 'Madam' Really? in reply to RachelElnaugh #
@Moobaacluck Not worry they were new to it but that they aren't an 'expert' or 'specialist' in it and then go to @printingdotcom2 ! in reply to Moobaacluck #
@PAHAccounting Just so happy you use them and don't leave it to Voicemail! Real people are they way forward for excellent customer care! in reply to PAHAccounting #
@PaulSloane Only seen 2 / 5 of these must try harder I think! in reply to PaulSloane #
@rudehealth for how many people? in reply to rudehealth #
@Emeraldfrogmkt Brilliant news! in reply to Emeraldfrogmkt #
@richardbranson What a shame – better luck tomorrow then! in reply to richardbranson #
RT @CasinoHost @MattGoss appearing at Caesars Palace Las Vegas. This is one show you dont want to miss! http://bit.ly/9UMdED #
Real Life Networking is Great! – Had a lovely Email today from someone I met a long time ago, now ready to trial the AI service. Fabulous! #
@rudehealth I like the Vango Tents. in reply to rudehealth #
@AdamBFernandes Yep probably hiding in the bushes! in reply to AdamBFernandes #
@Doughblogs Sounds like this could be great. in reply to Doughblogs #
@whitneyEVEport Ketchup in reply to whitneyEVEport #
@DarenLeighfield Brilliant milk buying result! in reply to DarenLeighfield #
@DarenLeighfield Nah – change of what you are aware of and looking for – Brilliant good for you! in reply to DarenLeighfield #
@DarenLeighfield Keep it up – any cigarette news? in reply to DarenLeighfield #
@DarenLeighfield Mixed bag really. More good than bad though and busy :0) Thanks for asking in reply to DarenLeighfield #
@DarenLeighfield Book a flight! in reply to DarenLeighfield #
@DarenLeighfield Sounds like me and Vegas – Of course I can got to Paris and Venice within 1/2 mile there! ha ha in reply to DarenLeighfield #
@ITGuyMark Night in reply to ITGuyMark #
@mononick I hate Ebay! Have had no option but to make a purchase on there and am hating the process. in reply to mononick #
@karen_plane Have a great time! in reply to karen_plane #
Is there a twitter app to organise followers and those you are following alphabetically etc? #
@AndreaNicholls Sounds good to me! Where are you off to? in reply to AndreaNicholls #
@AndreaNicholls Have a great time – I am sure the wether will be fine – but you'll be on holiday rather than working anyway in reply to AndreaNicholls #
@PRMira Wow that's brilliant. in reply to PRMira #
Does anyone know if there a twitter app to organise followers and those you are following alphabetically etc? #
@johenshaw That sounds like loads of fun! in reply to johenshaw #
@PRMira Nut's isn't it how I am following nearly 1000 people I have no idea – I tried to have a cull but Twitcleaner can't blanket unfollow in reply to PRMira #
@johenshaw Oh no! – Sounds like fun though. I got to do a Formula Ford single Seater drive at Silverstone last week, it was great too. in reply to johenshaw #
@dragonjones If you can find staff that want to work, that is! in reply to dragonjones #
@TheCVClinic Thanks am off to have a look now. in reply to TheCVClinic #
@HR_Katherine Quieter than yesterday that was 'BANANNA'S!' in reply to HR_Katherine #
@HR_Katherine Quiet days can be great for getting things off that To Do List can't they! in reply to HR_Katherine #
@HR_Katherine I think we all struggle with that – it's all about 'Focus' in reply to HR_Katherine #
RT @AnnHawkins RT @aydinstone: Using the 'C' word in business http://bit.ly/dp6ZrB // Good stuff! // Agree this is very interesting! #
@YourfirstPA assuming shop not country….. in reply to YourfirstPA #
@MrGreenHomes Really where are you? in reply to MrGreenHomes #
@MrGreenHomes Blimey – isn't that area meant to be notorious for good weather? Raining in Cambridge but not cold. in reply to MrGreenHomes #
Answer-it has just been dubbed 'Boutique service' by a new client, sums us up perfectly! http://www.answer-it.co.uk #
@robbiewilliams Get ur questions ready for Robbie's Twitter Q&A 11:30 BST U may get a reply from the man himself! /or a bloke called Brian! #
@MrGreenHomes Shame though Eh! in reply to MrGreenHomes #
@cocktailpr Crossed – let me know when to stop! in reply to cocktailpr #
@mononick Hope it's better than the weather here! in reply to mononick #
@cocktailpr Totally depends if the finger crossing and if it has paid off! ;0) in reply to cocktailpr #
@DarenLeighfield Not just 3 Loads of companies make it almost impossible to contact them WHY? so you don't, nice customer service! in reply to DarenLeighfield #
@Deborah_Westley Why Ms Westley Thank You! You asked Sharon about those tickets? in reply to Deborah_Westley #
@DarenLeighfield Totally, but I guess it depends how pricey you 'contact centre' is to run! in reply to DarenLeighfield #
@Deborah_Westley hey forgot to tell you got a fab original 60's LBD Vegas glam for @MattGoss RAH! in reply to Deborah_Westley #
@BluSkyTax Yep in reply to BluSkyTax #
@Deborah_Westley Ha ha ha was going for sophisticated glam! in reply to Deborah_Westley #
@mattgoss @Deborah_Westley probably Thai Boxing in CA While I am stuck in Blighty and it's glorious rainy weather :0) in reply to mattgoss #
@GemmaWent a great leveller eh we all only have 24 of them! in reply to GemmaWent #
@MarkAHolloway Should we not ask how many F's in Electric? in reply to MarkAHolloway #
@hlsbs Elton John and Kiki Dee? in reply to hlsbs #
@hlsbs Torvill and Dean? in reply to hlsbs #
@hlsbs Rosie and Jim – Sorry no idea where these are coming from! in reply to hlsbs #
@GemmaWent yep him too! in reply to GemmaWent #
@hlsbs has to be @tonihunter 's suggestion of Kylie and Jason! in reply to hlsbs #
@portnik Mine's working ok. in reply to portnik #
@hlsbs Victoria and David ? in reply to hlsbs #
@printingdotcom2 Morning to you from a very soggy Answer-it HQ! in reply to printingdotcom2 #
@ToniHunter All ok Toni? in reply to ToniHunter #
@BookMarkLee Nope not just you! in reply to BookMarkLee #
@printingdotcom2 Having a good week? in reply to printingdotcom2 #
@efficiencycoach It's what my Spam filter is for and why I have more than 1 Email address. in reply to efficiencycoach #
@iCanInspire Remionds me of the episode of 'Friends' Pivot Pivot Pivoooooot! in reply to iCanInspire #
@DaveAllan72 Ha ha ha – What is that al about then? How to make a customer feel totally unwanted in 6 rings! in reply to DaveAllan72 #
@seanprice Chocolate Milkshake please! in reply to seanprice #
@robbiewilliams #RW20 Fond memories of Knebworth, are you looking forward to hero's concert at Twickenham? in reply to robbiewilliams #
@DaveAllan72 Why don't you Email them to let them know there is an issue with their system! The recommend us for 'Emergencies like this!' in reply to DaveAllan72 #
@AnnHawkins Sounds like good news to me! in reply to AnnHawkins #
@robinantinpcd Wow – very cool guy! in reply to robinantinpcd #
@portnik Thanks for the #FF in reply to portnik #
@norwich_broker Ahh Too kInf thanks for the #ff in reply to norwich_broker #
RT @TobyWC: Looking for an entertaining speaker for a ladies networking lunch, any recommendations please let me know –> @AnnHawkins #
@bcotier I made a mess, some would call it art. in reply to bcotier #
@DarenLeighfield Err Get off the fence and say what you REALLY mean then! ;0) in reply to DarenLeighfield #
@DarenLeighfield Not really no but the best I could do on a Friday I am afraid. in reply to DarenLeighfield #
@maxinemaxxy thanks for the #ff very kind! in reply to maxinemaxxy #
@ToniHunter @printingdotcom2 All this talk of chocolate I now have Ghiradelli craving and I just have some old Green and Blacks in my drawer in reply to ToniHunter #
@bcotier Hmm Perhaps I ought to take it up…. in reply to bcotier #
@WendyJacob Ahh Thanks Wendy! ;0) in reply to WendyJacob #
@WendyJacob Thoght so :0) in reply to WendyJacob #
@DarenLeighfield P.S – Since our chat about new stuff appearing etc It's rubbed off on me I think – bizarre! in reply to DarenLeighfield #
@ToniHunter No I just know what I like. Not really a chocaholic just every now and then…. in reply to ToniHunter #
@Printingdotcom2 Thanks for a great Cambourne Network meeting today – shame I'll miss the next one :0( #
@BradBurton Ahh you beat me to Orlando! – Have fun and look out for the giant mice and ducks! in reply to BradBurton #
Feeling like business agony aunt today! #
@gtvone Yes in reply to gtvone #
@WendyJacob What? you mean you aren't! (Know the feeling though) in reply to WendyJacob #
Lancaster Bomber has just flown over Answer it HQ very low – Brilliant! #
@WendyJacob Perhaps they are and assume you are too – or see you have a 'gift' ha ha ha in reply to WendyJacob #
@jododds Ahh that's nice! in reply to jododds #
@DarenLeighfield Thanks – very kind :0) in reply to DarenLeighfield #
{START RANT} We are not a call centre – Thank You {RANT OVER} #
@Kate_Fletcher Really! in reply to Kate_Fletcher #
@Kate_Fletcher just nosey! Did you give Mr M his Cash? in reply to Kate_Fletcher #
@Kate_Fletcher Good glad it wasn't too late! in reply to Kate_Fletcher #
@AnnHawkins You going all 'Green' and Planet Friendly Ann? in reply to AnnHawkins #
@gtvone Yes but I know these people IRL in reply to gtvone #
@AnnHawkins How Rude! in reply to AnnHawkins #
Brilliant new reporting system installed this aftrenoon for http://www.answer-it.co.uk having lots of fun running lots of reports and graphs! #
RT @HR_Katherine: The #twyclebritain team are on the M6 in Cumbria.. give them a wave. They look like this..http://bit.ly/b6ob2O #
@gtvone Ahh Thanks for that! in reply to gtvone #
@gtvone Has Mr G sorted a pass out for you yet then? in reply to gtvone #
@TheWineyard Yes 20 minutes to go! in reply to TheWineyard #
@gtvone So is that a yes or no or do I need to see what I can do when I go to Vegas in October? in reply to gtvone #
@printingdotcom2 Good morning to you too in reply to printingdotcom2 #
@LianneD2 You are not alone! in reply to LianneD2 #
@printingdotcom2 Yes 10 x improvement on Thursday. Thanks for asking.Anything good planned for the weekend? in reply to printingdotcom2 #
@HR_Katherine I'm off into Cambridge – we could have had coffee. in reply to HR_Katherine #
@moonfrye Palms? in reply to moonfrye #
@printingdotcom2 Looking forward to seeing my Disney pictures from both girls. in reply to printingdotcom2 #
@LianneD2 bronzer / blusher counteracts the effect! in reply to LianneD2 #
@printingdotcom2 That's right crack the whip, get them to work! in reply to printingdotcom2 #
@printingdotcom2 Oh and just to remind you don't forget the Maize Maze closes after next week I think! in reply to printingdotcom2 #
@printingdotcom2 In fact if they want to write a little story about their best bits that would be very cool too! in reply to printingdotcom2 #
@efficiencycoach I know a few people with the HTC Desire and would say they are more techy people, and they love them. in reply to efficiencycoach #
Right off to Cambridge – a little retail therapy a coffee and then the grocery shop! #
@PhilBegnett umfollow / block / change password? in reply to PhilBegnett #
@HR_Katherine Yes good idea. p.s Brampton pie shop is fab in Huntingdon isn't it. in reply to HR_Katherine #
@HR_Katherine Ha ha ha good effort! in reply to HR_Katherine #
@HR_Katherine It's more than I have! in reply to HR_Katherine #
@HR_Katherine Now That IS organised! in reply to HR_Katherine #
@printingdotcom2 Have a great weekend have fun! in reply to printingdotcom2 #
@bcotier Didn't know you were from DC – I loved it there we visited last October! in reply to bcotier #
@DarenLeighfield My Parents are there! Shall I get my mum to go and 'Have a Word' ? ha ha in reply to DarenLeighfield #
@DarenLeighfield Will do! They just called to see if I can record it – but I can't. in reply to DarenLeighfield #
@DarenLeighfield ha ha ha – Nah Exec box for them! although mother insisted on taking her scarf! in reply to DarenLeighfield #
@bcotier Fabulous! in reply to bcotier #
@MrGreenHomes Ahh really we are 'Best Friends Forever' then now? in reply to MrGreenHomes #
@Brays_Cottage I intend to do Sloe Vodka this year there seems to be an abundance of bushes here. in reply to Brays_Cottage #
Anyone off out for Sunday lunch could do worse than the Black Horse in Dry Drayton, Brilliant new chef. #
@Brays_Cottage I don't like gin though! So Vodka it is. in reply to Brays_Cottage #
RT @SpotsvStripes: #Spots v #Stripes is starting to trend locally – can we go national? Just RT for your chance to win a Cadbury hamper! #
@clarerayner So if I decided to stop taking on clients, in order to take stock, or sell. My business is no longer a business? I disagree. in reply to clarerayner #
@ProfBrianCox So you remembered to pack your thermals then! in reply to ProfBrianCox #
@TheLondonWeHo Ugh Jealous! in reply to TheLondonWeHo #
@DarenLeighfield Hobby ;0) in reply to DarenLeighfield #
Discovered this today – http://www.mychocolateexplosion.co.uk/ Very Interesting. #
Month End tomorrow, plus a busy day, new team member to prepare for and TSM on Thusday. Have a good week all, see you on the other side! #

Twitter Weekly Updates for 2010-08-23

Posted: August 23, 2010 at 11:06 pm | Tags: Tweets

@hlsbs What a shame RSPCA? Blue Cross? (I know that sort of treatment tends to put you off rescus places thought doesn't it!) in reply to hlsbs #
@HumbersHomemade Wow an impressive haul! in reply to HumbersHomemade #
@printingdotcom2 Testimonial for you – will Email to you. Ref Biz Cards – Scanworx in reply to printingdotcom2 #
@AndyGibney did you ever see my blog post about Time Management? http://bit.ly/ctUt7F in reply to AndyGibney #
@mononick How was Vintage? in reply to mononick #
@printingdotcom2 No probs – must admit it was a real struggle to levae the duvet behind this morning! in reply to printingdotcom2 #
@printingdotcom2 Yes could have made for an 'Interesting' meeting. Pleasure. in reply to printingdotcom2 #
@DuncanBannatyne Not pointless but Way over priced! in reply to DuncanBannatyne #
@DuncanBannatyne Total Joke how much he had spent to date! in reply to DuncanBannatyne #
@DuncanBannatyne p.s – thought you were going to combust re the Grant! in reply to DuncanBannatyne #
@printingdotcom2 Supply of fresh eggs here – from a brilliant Answerette! in reply to printingdotcom2 #
@DuncanBannatyne I hate it when that happens! in reply to DuncanBannatyne #
@NoRedBraces I think you need 1500 for that! in reply to NoRedBraces #
My Twifficiency score is 47%. Whats yours? http://twifficiency.com/ #
@TheGossyRoom Any Idea of RAH Capacity? in reply to TheGossyRoom #
@gtvone So are you in to photograph @MattGoss at RAH 19th Oct? in reply to gtvone #
@DivingJon No don't think so, proves you aren't a Twitter junkie ;0) in reply to DivingJon #
@SilverstoneUK Had a single seat 'thrill' with you today. Customer Service was initially apalling but turned round fast! Great Thanks to all in reply to SilverstoneUK #
@gtvone So @MattGoss RAH 19th Oct – you going to photograph? in reply to gtvone #
@gtvone Saw the @mattgoss show in Vegas at Ceasars in March, was awesome! brilliant showman. Had rubbish camera then and naff tix to this in reply to gtvone #
@gtvone wow @MattGoss following you! cool. Show was AMAZING I've seen some shows, This guy needs to Show Robbie Willaims how to do it in reply to gtvone #
@IanMcKendrick So sorry to have missed this! I am sure you will fill me in though. in reply to IanMcKendrick #
@KateBoylePR Before in reply to KateBoylePR #
Sick and tired of Web designers / developers I've been dealing with this rubbish for way too long now! #
@KateBoylePR you obviously have fab eyelashes and don't need them. in reply to KateBoylePR #
@DarenLeighfield I'll let you know beyond cross at the moment! @ncikjohnston They all start well and then crumble! in reply to DarenLeighfield #
@seanprice Incomplete project, admission he has no funds to pay a developer and not looking likely for some time! in reply to seanprice #
@Kate_Fletcher Pass on our congrats please! Look Out Newcastle! in reply to Kate_Fletcher #
@seanprice Don't ask! in reply to seanprice #
@seanprice Sean We have been working with this guy for sometime he is not a stranger and rescued things when they were dire. not paid up yet in reply to seanprice #
@Kate_Fletcher I bet! but no funny colured shots eh! in reply to Kate_Fletcher #
@seanprice Looking like Mid Sept….. in reply to seanprice #
@seanprice We'll never know I guess! in reply to seanprice #
@SilverstoneUK Had a single seat 'thrill' with you Yesterday. Customer Service was initially apalling but turned round fast! Thanks to all #
@seanprice Hmmm I hope so too. in reply to seanprice #
@seanprice Thanks that is really kind. Not too bad, but busy. in reply to seanprice #
@DarenLeighfield You could have charged Thousands of £'s for that little secret tip! in reply to DarenLeighfield #
@DarenLeighfield It was meant tongue in cheek. in reply to DarenLeighfield #
@mononick Could be Nick but we are part way through a project so nothing doing at the moment Rock – Me – Hardplace in reply to mononick #
@DarenLeighfield I hear you! Not bad aside from the web stuff but enough of that. in reply to DarenLeighfield #
@katiegouskos I hope so! in reply to katiegouskos #
@jododds Thanks Jo – Will do. in reply to jododds #
@Darren_Moloney Hi Can we help – http://www.answer-it.co.uk Not in Bristol but work for clients all over the country (and out of it too!) in reply to Darren_Moloney #
@DarenLeighfield Thanks for the heads up! in reply to DarenLeighfield #
@cambsbnc Lucky Men! in reply to cambsbnc #
Anyone know anyone who needs and wants a job? Looking for a P/T Team member. #
@Julie__Collins Team member for http://www.answer-it.co.uk Excellent communication skills and a team player. in reply to Julie__Collins #
@iCanInspire She really did! in reply to iCanInspire #
@ToniHunter Thanks for the RT Toni! – How are you? #
@Darren_Moloney Ok Great – Let me know if I can help with anything. in reply to Darren_Moloney #
@Andyproipbx Ditto here too in reply to Andyproipbx #
@norwich_broker Thanks for the #FF much appreciated! in reply to norwich_broker #
@essexgourmet Ahh Thanks for the #FF in reply to essexgourmet #
Wow – it's late / early RT @mattgoss: U think I need a bigger desk?!! Still in the studio… http://tweetphoto.com/40147823 #
@DarenLeighfield Ahhh You flatter me! in reply to DarenLeighfield #
@HR_Katherine It's why we do what we do! in reply to HR_Katherine #
@nativebrand Well done you! What's next? in reply to nativebrand #
@nativebrand Sounds good! in reply to nativebrand #
@Doughblogs I did wonder….. in reply to Doughblogs #
@nativebrand 6 miles sounds lots! got a route planned? in reply to nativebrand #
@WeddingsByRyan No way! in reply to WeddingsByRyan #
@HR_Katherine Ooo Going anywhere nice? in reply to HR_Katherine #
@HR_Katherine Not really for a change nothing! Have a great time hope the weather is good for you. in reply to HR_Katherine #
@BradBurton Bilmey! in reply to BradBurton #
@beaki There is a good one on Glisson Rd (off Hills Rd) There is a University one on Trumpington St by Martin's coffee house in reply to beaki #
@DarenLeighfield What have you done? in reply to DarenLeighfield #
@beaki And my friend is a nurse there! in reply to beaki #
@TheWineyard Turn it off and turn it on again? in reply to TheWineyard #
@VirginAtlantic Any statement on the rumoured VA Pilot Strike? in reply to VirginAtlantic #
@maxinemaxxy Unfollow the auto tweeters? in reply to maxinemaxxy #
@DarenLeighfield Oh dear! – my only weekend injury is to my middle finger from bowling no pain part numb part sensitive – most odd! in reply to DarenLeighfield #
Super Answerette's to the rescue! – Just spoke to a client who has had to sack her Mum after too many complaints http://www.answer-it.co.uk #
@VirginAtlantic Thanks for the update – trust you will keep us posted, really hoping this doesn't go the way of BA! :0) in reply to VirginAtlantic #
@TheWineyard Oh NO! Hope it get fixed soon then. in reply to TheWineyard #
@nativebrand Yes that would be polite wouldn't it! However I am guessing that they didn't know it took a day of your time to prepare? in reply to nativebrand #
@katiegouskos Yes – actually not the 1st time 'Family Issues' have come up! Feel free to call or Email if you want a chat in reply to katiegouskos #
@nativebrand But at least have the guts to give feedback etc even if they say – it's more than we thought or not the right time etc… in reply to nativebrand #
What a very helpful lady Lisa @nativebrand is – Thanks Lisa! #
@TheWineyard Fabulous – so pleased – a good end to what could have been a nightmare day! in reply to TheWineyard #
@nativebrand Where did you go? in reply to nativebrand #
@nativebrand Just need to dig along the privacy lines and see what I unearth. in reply to nativebrand #
@maxinemaxxy I have never understood this – very odd! in reply to maxinemaxxy #
@HR_Katherine How was your weekend – where did you end up? in reply to HR_Katherine #
@DarenLeighfield £1 per person you follow per month – um not a chance! #
@HR_Katherine Oh No so sorry to hear that, hoe you are feeling better soon. Glad you had a good (most of) weekend. in reply to HR_Katherine #
@HR_Katherine Something you ate? in reply to HR_Katherine #
@DarenLeighfield I follow lots of people for differnt reasons – I wouldn't pay that sort of cash per month or even year! Yes Drawing Board! in reply to DarenLeighfield #
@qtmervyn Goodness me – have they not told you when they expect service to resume? in reply to qtmervyn #
@alisyme Try the free review on The CV Store .net in reply to alisyme #
@alisyme You might be surprised! in reply to alisyme #
@HR_Katherine Oh dear – wishing you a speedy recovery from whatever it is! in reply to HR_Katherine #
@MrGreenHomes possible cost of a follow on Twitter according to @DarenLeighfield in reply to MrGreenHomes #
Just had some very exciting news for a lucky http://www.answer-it client! The Answerettes love sending messages like these. #
@MoiraUpton Swimming to and from the pool I suppose too! in reply to MoiraUpton #
@PVE67 Best get on the Lemsip / Beechams then! in reply to PVE67 #
@nativebrand Ha ha – Made you look! Nope not for you maybe tomorrow! in reply to nativebrand #
@ChrisWebplus Where are you I might emigrate – preferable to growing webbed feet! in reply to ChrisWebplus #
@davidwinch Its fine here now but was tiping down about 15 mins ago! in reply to davidwinch #

Perfection

Posted: May 20, 2010 at 4:15 pm | Tags: Benefit, Bottom Line, Case Studies, Competitor, Consistency, Customer Need, Detriment, Earth, Expectation, Extra Mile, Perceptions, Perfect Lives, Realistic Result, Striving For Perfection, Testimonials, Thought Process, Tweets, Wise Lady

: Perfection?

What is perfection, and how do we achieve it?

Being or aspiring to be perfect seems to be very important to some people, including me. I was happily Tweeting away when I caught sight of a tweet from a very wise lady in response to someone else I follow. (She knows who she is!)

It literally stopped me in my tracks and made me think. If I am striving for perfection, whose perfection am I striving for? If it is my ‘perfect’ who is to say that my ‘perfect’ lives up to someone else’s perfect. On the other hand if I am striving for someone else’s perfect how on earth do I know what that is, and again this might not be anyone else’s ‘perfect’ (With me so far?)

The thought process continued, directly relating to the Twitter post. What actual difference would any of these forms of perfection have on my business? Would it increase the bottom line? Would it make our clients happier than they already are? Reviewing our testimonials and case studies and thinking about everyone’s differing perceptions of perfection I kept arriving at a resounding; ‘Nothing and No’ answers to both questions.

Perfection, Customer need and Expectation.

On balance then, it seems the realisation is that the service we provide or the item we supply or manufacture needs to be only ‘just’ good enough, to satisfy the customer need and indeed expectation. If there has been extra effort made, you have gone the extra mile and this means the service or product was more expensive to produce, but in reality is little or no different from your competitor who sells at the same price. Is there a benefit? Or is it at the detriment to your bottom line.

Perfection and Consistency?

Surely it is better for your business and your clients to achieve a consistent realistic result time and again, rather than swinging wildly from ‘Outstanding to Disappointing.’

Ultimately I know that my team and I can’t please everyone all the time. BUT we can do our best and strive to exceed our client expectations, at little or no extra cost to the business. At Answer it we have a number of ways of doing this. What do you do to achieve this? Could this be achieved simply by making sure that every time someone telephones your business, the phone is answered efficiently by someone who cares, can take an order, check your diary, give information, forward a call or if required pass on a message?

Emma FryerThe "Answer It" SuperBlog

Twitter Weekly Updates for 2010-08-30

Twitter Weekly Updates for 2010-08-23

Perfection

What is perfection, and how do we achieve it?

Perfection, Customer need and Expectation.

Perfection and Consistency?

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