Customer Service and Customer Experience

Customer Service and Customer Experience

Aug 05

Tweet Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue.  I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’  I wanted to know what people made of this (to me anyway) new...

Communication

Communication

Apr 20

Tweet Dedication Communication, dedication communication Dedication Communication, that’s what you need, If you wanna be the best, If you wanna beat the rest, Oh-oh dedication’s communication’s what you need; If you wanna be a record break-er Business success, Oooooh. Those of you of a certain age will no doubt recognise these lyrics. Communication is key in the business world...