Customer Service and Customer Experience
Aug 05
Tweet Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new...
Business Cards and Networking.
May 25
Tweet No Business Card? I was recently at a networking event and at least 2 of the people there were unable to give me a business card. There was a lengthy pause and lots of patting of pockets, looking in walletts, but no business card was produced. I subsequently made a comment on Twitter about remembering to take business cards to networking meetings. I was met by some support but equally...
Networking – My Thoughts
May 07Tweet Way back in early 2007 I was invited to my very first networking breakfast. It was a daunting affair to say the least. An early start surrounded by lots of strangers looking well dressed, confident and articulate. Having to give my very first pitch to a ‘live’ audience was terrifying. I rambled on about using a Telephone Answering Service and tried in a clumsy way to...
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