0

CRASH Test your Customer Service

Would your business survive a CRASH Test in customer service?

Contactability

As a business are you contactable.  Can customers reach you when they need something?  Or do they leave a voice mail or have to dial one of the many numbers listed on your business card?

Reliabilty

Can your customers rely on you for consistent service? Surely this is the key to turning them into advocates of your business and recomending you to a contact.

Acceptability

Are your terms and Conditions and they way you trade acceptable to your customers.  Is the way you resolve issues acceptable?

Speed

Do you act quickly in your business.  Are any issues resolved swiftly and without delay?

Helpfulness

We all like to think that we are helpful to our customers, but is it the right kind of help.  Is everyone in the business empowered enough to be able to help?

In recent discussions with various people about ‘Customer Service’ the biggest issue that people complained about was  not being able to speak to someone on the telephone.  People found it very frustrating either listening to the phone ring out or reaching a voicemail. www.answer-it.co.uk can help!

0

Small Business Week – PRESS RELEASE

Answer it,  Cambridgeshire based Tele PA – Telephone Answering Service
Is offering the 1^st  5 small businesses  to contact them a free month of their service.  As part of Small Business Week (Starting 19^th October)
The service supports all sizes of business but is particularly helpful to small business in key areas of time management, customer service and growth.
By taking telephone calls for small businesses when they can’t ‘Answer it’ helps create a great impression to existing clients and prospects as they get to speak to a real person each and every time they call the business.  Small business owners are often constrained by time and getting tied up on long unnecessary phone calls can be stressful, with that ‘To Do’ list growing longer by the minute.

Interested Business owners should contact Emma Fryer at Answer it on 01954 253770 or Email info@answer-it.co.uk for more details.