Customer Service and Customer Experience
Aug 05
Tweet Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new...
MAGPAS saving lives night and day
Aug 03Tweet This is why Answer it is proud to support MAGPAS
0800 / 0845 / 0870 / 01 / 02 / 03 and any other variation of the same….
Jul 20
Tweet We don’t get asked a lot, but we do get asked sporadically about 0800’s and other numbers and supplying phone numbers. Now there is some debate about 0845 – 0870 and non geographic Vs Geographic phone numbers. But that is for a different blog post. In short we don’t supply these phone numbers. Plenty of companies in our field do. Let’s face it...
Is that F for Freddie? The Phonetic Alphabet
Jul 15
Tweet Spelling out a name or reference over the phone can be tricky. Do you struggle on the telephone giving a reference number or spelling of a name, when on the telephone? It can be really difficult if the line is bad or if the person on the other end of the line has a strong accent. If so the Phonetic Alphabet is a pretty universal way to spell out something and be understood. It is also...
Very Very Expensive Coffee or Networking – Even Further Thoughts…..
Jun 27
Tweet I recently attended a fabulous networking event. It was well organised and hosted and the coffee wasn’t bad! The event cost me £10, plus getting out of bed a bit earlier than normal but not at any outrageous hour. At the event I could have had Tea, Coffee, Juice as well as Bacon roll or Sausage roll. At that time of the morning I had a couple of cups of coffee, I...
Business Cards and Networking.
May 25
Tweet No Business Card? I was recently at a networking event and at least 2 of the people there were unable to give me a business card. There was a lengthy pause and lots of patting of pockets, looking in walletts, but no business card was produced. I subsequently made a comment on Twitter about remembering to take business cards to networking meetings. I was met by some support but equally...
It’s all in the “ist”
May 13
Tweet Call a Specialist! If you were sick and something was seriously wrong you would more than likely be referred to a ‘Specialist.’ Someone who is an expert in their field, whatever that may be. Perhaps a dermatologist or oncologist you may need to have an x-ray in which case you would see a radiologist. Great business people who are passionate about their field whatever it may be....
Mobile Phones for Business Vs Telephone Answering Service
May 12
Tweet Do you use a mobile phone for business? Is it the only number listed on your business card or is it one of many? If so I would like to think that the information I am about to share might make you rethink. Having asked people for their opinions about the use of mobile phones in a business environment, the following shares some of these views. As well as pointing out some pretty...
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