Customer Service and Customer Experience
Aug 05
Tweet Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new...
0800 / 0845 / 0870 / 01 / 02 / 03 and any other variation of the same….
Jul 20
Tweet We don’t get asked a lot, but we do get asked sporadically about 0800’s and other numbers and supplying phone numbers. Now there is some debate about 0845 – 0870 and non geographic Vs Geographic phone numbers. But that is for a different blog post. In short we don’t supply these phone numbers. Plenty of companies in our field do. Let’s face it...
Is that F for Freddie? The Phonetic Alphabet
Jul 15
Tweet Spelling out a name or reference over the phone can be tricky. Do you struggle on the telephone giving a reference number or spelling of a name, when on the telephone? It can be really difficult if the line is bad or if the person on the other end of the line has a strong accent. If so the Phonetic Alphabet is a pretty universal way to spell out something and be understood. It is also...
Very Very Expensive Coffee or Networking – Even Further Thoughts…..
Jun 27
Tweet I recently attended a fabulous networking event. It was well organised and hosted and the coffee wasn’t bad! The event cost me £10, plus getting out of bed a bit earlier than normal but not at any outrageous hour. At the event I could have had Tea, Coffee, Juice as well as Bacon roll or Sausage roll. At that time of the morning I had a couple of cups of coffee, I...
Business Cards and Networking.
May 25
Tweet No Business Card? I was recently at a networking event and at least 2 of the people there were unable to give me a business card. There was a lengthy pause and lots of patting of pockets, looking in walletts, but no business card was produced. I subsequently made a comment on Twitter about remembering to take business cards to networking meetings. I was met by some support but equally...
Recent Comments