Bill’s, Customer Service Done Right!
Aug 08
Tweet I rarely post personal experience type posts on my blog. However felt that this experience was worthy of being posted. Simply because I was impressed. My husband and I were in Cambridge on Saturday morning and decided that t might be nice to grab a late breakfast at Bill’s. For the uninitiated this is a quirky restaurant / shop that has taken over the building that used to house...
Customer Service and Customer Experience
Aug 05
Tweet Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new...
MAGPAS saving lives night and day
Aug 03Tweet This is why Answer it is proud to support MAGPAS
0800 / 0845 / 0870 / 01 / 02 / 03 and any other variation of the same….
Jul 20
Tweet We don’t get asked a lot, but we do get asked sporadically about 0800’s and other numbers and supplying phone numbers. Now there is some debate about 0845 – 0870 and non geographic Vs Geographic phone numbers. But that is for a different blog post. In short we don’t supply these phone numbers. Plenty of companies in our field do. Let’s face it...
Is that F for Freddie? The Phonetic Alphabet
Jul 15
Tweet Spelling out a name or reference over the phone can be tricky. Do you struggle on the telephone giving a reference number or spelling of a name, when on the telephone? It can be really difficult if the line is bad or if the person on the other end of the line has a strong accent. If so the Phonetic Alphabet is a pretty universal way to spell out something and be understood. It is also...
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