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	<title>Emma Fryer</title>
	<link>http://emma-fryer.com</link>
	<description>The &#34;Answer It&#34; SuperBlog</description>
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		<title>Telephone Answering Service Vs Auto Attendant (Press 1 then # to continue&#8230;..)</title>
		<description><![CDATA[Auto Attendant &#8211; Your Thoughts I recently started asking people for the their thoughts about &#8216;telephone auto attendants.&#8217;  You know the ones, you wither have to press a series of buttons and listen to seemingly never ending menus,  if it is a really fancy system you can speak to the robot and it is meant [...]]]></description>
		<link>http://emma-fryer.com/2010/08/telephone-answering-service-vs-auto-attendant-press-1-then-to-continue/</link>
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		<title>Voicemail Vs Telephone Answering Service</title>
		<description><![CDATA[Is it just me? I recently had an &#8216;is it just me&#8217; moment.  My &#8216;is it just me&#8217; moment was about voicemail.  I really dislike voicemail, I don&#8217;t like leaving it and I don&#8217;t like recieving it. I had to wonder if this was an irrational moment and whether anyone else felt the same way.  [...]]]></description>
		<link>http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/</link>
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		<title>CRASH Test your Customer Service</title>
		<description><![CDATA[Would your business survive a CRASH Test in customer service? Contactability As a business are you contactable.  Can customers reach you when they need something?  Or do they leave a voice mail or have to dial one of the many numbers listed on your business card? Reliabilty Can your customers rely on you for consistent service? [...]]]></description>
		<link>http://emma-fryer.com/2010/06/crash-test-your-customer-service/</link>
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		<title>Perfection</title>
		<description><![CDATA[Perfection? What is perfection, and how do we achieve it? Being or aspiring to be perfect seems to be very important to some people, including me.  I was happily Tweeting away when I caught sight of a tweet from a very wise lady in response to someone else I follow. (She knows who she is!) [...]]]></description>
		<link>http://emma-fryer.com/2010/05/perfection/</link>
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		<title>Interruptions / Attention Management</title>
		<description><![CDATA[Getting this blog post written has proved a reasonable challenge, in the best tradition of cliché I have wrestled with many interruptions! All of us are bombarded with interruptions on a day to day basis and with the rise of portable technology it seems there are fewer places, if any to escape to. Email, phones [...]]]></description>
		<link>http://emma-fryer.com/2010/02/interruptions-attention-management/</link>
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		<title>2010 New Year, and New Decade.</title>
		<description><![CDATA[So 2010 is upon us and the pressure is on for resolutions.  So aside from the usually, lose weight, be more healthy personal New Year resolutions, have you made any for business? Personally I have a few in mind that use words like ‘target’ and ‘focus,’ having had a brief chat with Dragons Den Rachel [...]]]></description>
		<link>http://emma-fryer.com/2010/01/2010-new-year-and-new-decade/</link>
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		<title>Guest Post &#8216;If you snooze you loose!&#8217; By Richard White</title>
		<description><![CDATA[If you snooze you loose Sarah was looking for a copywriter to help with her website. She had asked her friends and had got a list of people to call. Now Sarah was working through the list and started to get really frustrated. Call after call resulted in a very polite voice mail message. Like [...]]]></description>
		<link>http://emma-fryer.com/2009/12/guest-post-if-you-snooze-you-loose-by-richard-white/</link>
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		<title>What&#8217;s That? or How Does That Work?</title>
		<description><![CDATA[‘What’s that? or How does that work?’ When I meet people at various events and networking meetings, they invariably ask what I do. When I tell them about ‘Answer it’ a Tele PA / Telephone Answering Service. These are the 1st questions I get asked.  So I thought as it was such a popular question, [...]]]></description>
		<link>http://emma-fryer.com/2009/11/whats-that-or-how-does-that-work/</link>
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		<title>Small Business Week &#8211; PRESS RELEASE</title>
		<description><![CDATA[Answer it,  Cambridgeshire based Tele PA – Telephone Answering Service Is offering the 1st  5 small businesses  to contact them a free month of their service.  As part of Small Business Week (Starting 19th October) The service supports all sizes of business but is particularly helpful to small business in key areas of time management, [...]]]></description>
		<link>http://emma-fryer.com/2009/10/small-business-week-press-release/</link>
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		<title>Customer Service &#8211; &#8216;Should you get what you pay for?&#8217;</title>
		<description><![CDATA[Customer Service &#8211; &#8216;Should you get what you pay for?&#8217; Do you expect outstanding customer service regardless of the amount you have paid for a product or service? Or are you fully accepting that by paying a little bit less you know you are compromising on service. Would you rather pay a fraction more to [...]]]></description>
		<link>http://emma-fryer.com/2009/08/customer-service-should-you-get-what-you-pay-for/</link>
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