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	<title>Emma Fryer</title>
	<link>http://emma-fryer.com</link>
	<description>The &#34;Answer It&#34; SuperBlog</description>
	<lastBuildDate>Fri, 03 Feb 2012 16:15:36 +0000</lastBuildDate>
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		<title>Just one moment I&#8217;ll try to connect you&#8230;&#8230;</title>
		<description><![CDATA[&#8216;Call Forwarding &#8216; or &#8216;Patching&#8217; is something we at &#8216;Answer-it&#8217; get asked about&#8230;. This is something that we sometimes get asked about. Yes we can do this for our clients.  However following the old adage ‘Just because you can doesn’t mean you should.’  The following is why. If you are using a service such as ours [...]]]></description>
		<link>http://emma-fryer.com/2012/02/just-one-moment-ill-try-to-connect-you/</link>
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		<title>2012</title>
		<description><![CDATA[So at this time of year it&#8217;s often good to take a little time out to reflect on the year gone by.  The good the bad and the ugly. As well as taking a  look at how to change the things that didnt work this year for the coming year. For the past few years I have asked Duncan [...]]]></description>
		<link>http://emma-fryer.com/2011/12/2012/</link>
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		<title>Communication and Customer Service</title>
		<description><![CDATA[To my mind customer service is all about communication.  This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels.  That is customer-facing as well as (for want of a better word) internally. Our clients [...]]]></description>
		<link>http://emma-fryer.com/2011/11/comunication-and-customer-service/</link>
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	<item>
		<title>Guest Blog Post from Graham Frost</title>
		<description><![CDATA[A Moral Tale for Business My to-do list this morning involved calling a number of small business owners that I already know. I used the numbers that they have listed on their profiles on the 4Networking.biz website – I was calling them to follow up on conversations we had recently had at networking meetings. The [...]]]></description>
		<link>http://emma-fryer.com/2011/11/guest-blog-post-from-graham-frost/</link>
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		<title>You just don’t know what you don’t know.</title>
		<description><![CDATA[Well you don’t do you.  The statement sounds a bit philosophical doesn’t it.  But actually it is pretty logical.  If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers?  See [...]]]></description>
		<link>http://emma-fryer.com/2011/10/you-just-don%e2%80%99t-know-what-you-don%e2%80%99t-know/</link>
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		<title>Two Global Brands &#8211; One Big Difference</title>
		<description><![CDATA[It’s fair to say that on this last trip to the USA we have done some travelling. We have changed plans which has involved plenty of driving and changing hotel reservations. We have experienced the most excellent customer service. However at the time of writing we are sat at San Diego Airport, willing the airline [...]]]></description>
		<link>http://emma-fryer.com/2011/10/two-global-brands-one-big-difference/</link>
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		<title>Talking &#8216;Cold Callers&#8217; with Mark and Ian</title>
		<description><![CDATA[From the Business Hub Radio Show &#8211; Broadcast  28th August 2011. Talking Cold Callers with Mark and Ian &#8211; The good the bad and the downright dreadful!]]></description>
		<link>http://emma-fryer.com/audio/talking-cold-callers-with-mark-and-ian/</link>
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		<title>Sales calls, cold callers, recorded calls and auto diallers.</title>
		<description><![CDATA[Love them? Don’t you just LOVE them?  So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered with it.) They will then go on [...]]]></description>
		<link>http://emma-fryer.com/2011/08/sales-calls-cold-callers-recorded-calls-and-auto-diallers/</link>
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		<title>Bill&#8217;s, Customer Service Done Right!</title>
		<description><![CDATA[I rarely post personal experience type posts on my blog.  However felt that this experience was worthy of being posted. Simply because I was impressed. My husband and I were in Cambridge on Saturday morning and decided that t might be nice to grab a late breakfast at Bill&#8217;s.  For the uninitiated this is a [...]]]></description>
		<link>http://emma-fryer.com/2011/08/bills-customer-service-done-right/</link>
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		<title>Customer Service and Customer Experience</title>
		<description><![CDATA[Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase &#8216;Customer Experience&#8217; has jumped to the tip of my tongue.  I got to thinking about it and wondering about both &#8216;Customer Service&#8217; and Customer Experience&#8217;  I wanted to know what people made [...]]]></description>
		<link>http://emma-fryer.com/2011/08/customer-service-and-customer-experience/</link>
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