Comments on: Voicemail Vs Telephone Answering Service http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/ The "Answer It" SuperBlog Tue, 08 May 2012 10:02:06 +0000 hourly 1 http://wordpress.org/?v= By: Daniel http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/comment-page-1/#comment-41 Daniel Fri, 25 Mar 2011 10:39:12 +0000 http://emma-fryer.com/?p=99#comment-41 I hear what Julian is saying. However, I would like to add that most people would prefer to get through to someone even if it means hearing that they will get a call back. I personally prefer hearing a human voice instead of a machine. I hear what Julian is saying. However, I would like to add that most people would prefer to get through to someone even if it means hearing that they will get a call back. I personally prefer hearing a human voice instead of a machine.

]]> By: Jacqui Kemp http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/comment-page-1/#comment-22 Jacqui Kemp Fri, 30 Jul 2010 17:16:03 +0000 http://emma-fryer.com/?p=99#comment-22 I know that I have missed calls in the past and people calling me who have not left messages on my voice mail, then I switched to using Answer It and now I don't miss any calls, and I always return messages when I am free. I agree for some people it is not a problem to leave messages on answering machines, but for others when they take a big step in calling a therapist like me the last thing they want is an electronic message, and what they get is someone who knows about the services I offer and my availability, much better than a machine. Jacqui I know that I have missed calls in the past and people calling me who have not left messages on my voice mail, then I switched to using Answer It and now I don’t miss any calls, and I always return messages when I am free.
I agree for some people it is not a problem to leave messages on answering machines, but for others when they take a big step in calling a therapist like me the last thing they want is an electronic message, and what they get is someone who knows about the services I offer and my availability, much better than a machine.
Jacqui

]]> By: Julian Lewis http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/comment-page-1/#comment-21 Julian Lewis Tue, 13 Jul 2010 16:04:08 +0000 http://emma-fryer.com/?p=99#comment-21 I would always rather speak to a person, agreed, but we dont live in an ideal world, thats all I am saying. I would always rather speak to a person, agreed, but we dont live in an ideal world, thats all I am saying.

]]> By: emma-fryer.com http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/comment-page-1/#comment-20 emma-fryer.com Tue, 13 Jul 2010 12:52:22 +0000 http://emma-fryer.com/?p=99#comment-20 Hi Julian - and Thanks for your comment. I totally agree with you that there can be an issue with return phone calls. However having spoken to many people about this I am now aware that lots of people are telephone phobic in one way or another. Many of our clients would admit to this. They find that if we(Answer-it) take their calls the caller is encouraged to leave plenty of information and so some of the fear in returning the call is taken away. The unknown factor is eliminated and they can be prepared when they return the call. Whilst I appreciate that you don't mind leaving a voicemail, as long as you feel confident you will get a call back. Surely speaking to a real live person, who might be able to help with your enquiry, take details from you to facilitate a faster response, or at the very least indicate when a call back might be forthcoming, must be preferable. Finally surely you would rather not wait in a queue or speak to a machine when you can speak to a real live friendly helpful person? Emma Hi Julian – and Thanks for your comment.
I totally agree with you that there can be an issue with return phone calls. However having spoken to many people about this I am now aware that lots of people are telephone phobic in one way or another. Many of our clients would admit to this. They find that if we(Answer-it) take their calls the caller is encouraged to leave plenty of information and so some of the fear in returning the call is taken away. The unknown factor is eliminated and they can be prepared when they return the call.
Whilst I appreciate that you don’t mind leaving a voicemail, as long as you feel confident you will get a call back. Surely speaking to a real live person, who might be able to help with your enquiry, take details from you to facilitate a faster response, or at the very least indicate when a call back might be forthcoming, must be preferable. Finally surely you would rather not wait in a queue or speak to a machine when you can speak to a real live friendly helpful person?

Emma

]]> By: Julian Lewis http://emma-fryer.com/2010/06/voicemail-vs-telephone-answering-service/comment-page-1/#comment-19 Julian Lewis Tue, 13 Jul 2010 12:14:45 +0000 http://emma-fryer.com/?p=99#comment-19 Voicemail is only as good as the people who use it. I dont mind leaving a voicemail if I know that person will get back to me. In fact I would rather do that than have to call back later in the event of no answer. If the phone is answered by somebody who can only take a message then this is simular to voicemail, its only good if I do get a response. I think most people appreciate that some times not all calls can be answered first time and that they may have to either wait in a queue or leave a message when that company is busy. The real issue is do you return your calls? If you do then how you take the message is not important. Voicemail is only as good as the people who use it.

I dont mind leaving a voicemail if I know that person will get back to me. In fact I would rather do that than have to call back later in the event of no answer. If the phone is answered by somebody who can only take a message then this is simular to voicemail, its only good if I do get a response.

I think most people appreciate that some times not all calls can be answered first time and that they may have to either wait in a queue or leave a message when that company is busy.

The real issue is do you return your calls? If you do then how you take the message is not important.

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